Contact
Contact us
One inbox, read by the people who build the generator. Payment problems get priority — if credits did not arrive, tell us the email you paid with and we will fix it.
Ready when you are
One selfie and one credit give you the full report. Your photo is never stored on our servers.
What to include
- For a payment issue: the email you paid with, the date, and the amount.
- For a broken result: the share link and the device you used.
- For a privacy request: the email on the account you want deleted.
Report a problem with a result
If a photo returns an error, tell us which message you saw and what kind of photo it was: a group shot, a very dark photo, a photo taken at an angle, or a picture where the face is partially covered. That single detail tells us more than a screenshot of the result page.
Ask us to delete your data
Write from the email address you signed in with and ask for deletion. We remove the stored result and the account record, and we confirm by reply. Uploaded photos are not part of that request, because they were discarded after analysis and are not in storage to begin with.
What we cannot help with
We cannot change a result, add a celebrity to the roster on request, or confirm whether a match is meaningful. The comparison is fixed for a given photo; the only way to move it is to upload a different one.
We also cannot identify anyone from a photo, and we will not answer questions about parentage, ancestry or family relationships. Those belong with a DNA test and a qualified professional, not with an entertainment tool.
Response time
We answer within two business days. Payment and access problems are treated first.